Frequently Asked Questions

Everything you need to know about your Soul shopping experience.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders and 7-14 days for international delivery.

How do I return or exchange an item?

We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund or exchange.

How can I find my perfect fit?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the best possible fit for your body type.

What payment methods do you accept?

Soul accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Soul is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.

Can I track my order in real-time?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.